State Farm® Insurance Agent Candice Schaal
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What our customers say about us...
Cameron Jordan
October 30, 2024
1
out of
5
rating by Cameron Jordan
"I’ve been trying to get a hold of this State Farm location for a week and a half now, and when I finally got an answer, Niko told me to have Trevor(my agent in Georgia)call to release my State Farm information so they could access my information. Upon calling Trevor, he said he would call and when he called me back, he said he was told that Niko wasn’t available; however I just got off the phone with Niko. So Trevor gave me a different location in Lamar and got me squared away and I’m now in the process of transferring my insurance policy. While doing so, Niko calls me and says he needs me to give him my info and I let him know “Trevor wasn’t able to get into touch with you so he gave me a different location to get into touch touch with” upon telling him, he was rude and said “oh so you don’t want one with us” and I said “no thank you. I apologize” and he said hung up on me. This location is very inconvenient and seems to be very incompetent and extremely unprofessional. If I could rate a negative 5 stars I would."
We responded:
"Hi Cameron. I'm sorry to hear that you had a negative experience, but I'm glad you were able to get your policies transferred to Colorado. I'm sure the State Farm Agent in Lamar will take good care of you. If you would like to share more about your experience, I'd be happy to listen. Nikko is a fantastic team member and I know he was doing his best, but it sounds like there was a disconnect in the communication lines. We strive to provide excellent customer service, so we will definitely use this as a learning experience. Thank you for your feedback!"